General terms of use

Preamble

The OFFICERIDERS platform (accessible at officeriders.com) is a website published and operated by the company WORKLIB, which also operates the Officeriders application.

WORKLIB is a Platform Operator providing collaborative and hybrid workplace management solutions and tools to its Clients through the booking of Workspaces and Additional Services made available by Hosts or Third-Party Partners, as well as tools enabling professional calendar management and the ability to share calendars and information with third parties.

Definitions

“Subscription Beneficiary” means any natural person benefiting from a subscription to the OFFICERIDERS For Business Solution (formerly known as the customized solution) taken out by the Client under specific conditions.

“Code of Conduct” means the contractual document defining behavioral rules based in particular on compliance with laws and regulations and certain moral values such as respect for others, courtesy, good faith, and loyalty, which must be observed by any Client or Beneficiary.

“Client” means any natural or legal person using OFFICERIDERS to book Workspaces from Hosts and/or using the Platform and, where applicable, the OFFICERIDERS For Business Solution to benefit from the availability of Hosts’ Workspaces and WORKLIB tools.

“Confidential Credentials” means the username and password allowing the User to access their Account.

“Account” means the personal space of any User containing their personal information, including contact details.

“Client Contract” means the contractual document defining the Client’s rights and obligations.

“Host General Terms and Conditions” means the contractual document defining the Host’s rights and obligations regarding the provision of Workspaces.

“Terms of Use” means the contractual document defining the conditions for using the Platform and the OFFICERIDERS For Business Solution by Users, Clients, Subscription Beneficiaries, and Hosts.

“Workspace” means any location such as an open space, private office, or meeting room made available by a Host for booking by any Client or Beneficiary.

“Host” means the professional offering Workspaces for booking.

“Third-Party Partner” means any entity, distinct from the Host providing the Workspace, offering Additional Services bookable via the Platform.

“Platform” means the OFFICERIDERS solution, accessible via the Officeriders.com website and the mobile application, providing access to standard features such as booking Workspaces and Additional Services, as well as WORKLIB tools.

“Additional Services” means all services supplementary to Workspaces, including but not limited to food and beverage services, equipment rental (e.g. video projector, flipchart), or any other service offered by Hosts or Third-Party Partners via the Platform.

“OFFICERIDERS For Business Solution” means the customized version of the OFFICERIDERS solution requiring a paid subscription, granting access (i) to the Platform with customized settings and (ii) to additional features and tools.

“User” means any Client, Beneficiary, or Host using the Platform.

I. PURPOSE

The User expressly acknowledges having read and accepted these Terms of Use. Except for the provisions of the Client Contract or Host Contract, these Terms of Use prevail over any other document, unless specific and/or derogatory conditions have been expressly agreed in writing by WORKLIB.

Users are reminded that they must also comply with all other rules applicable to the use of the Platform.

Application to Corporate Beneficiaries

If the User accesses the Platform as a Beneficiary under a corporate agreement (“Officeriders Enterprise” offer), they are informed that specific conditions negotiated between their employer (the Client) and WORKLIB may prevail over these Terms of Use.

In the event of a conflict between these Terms of Use and the framework agreement signed by the employer, the provisions of the framework agreement shall prevail, except for mandatory public order or security rules.

II. REGISTRATION

II.1 Conditions and procedures

Access to and use of the Platform are reserved for:

As an individual:

Any natural person of legal age (18 years old) with legal capacity;
Having a valid email address.

As a professional:

Any natural or legal person carrying out a professional activity and holding a SIRET number (France) or an intra-community VAT number (European Union);
Self-employed and micro-entrepreneurs with proof of registration.

As a professional Client (company):

Any legal entity wishing to subscribe to a corporate plan for its employees (“Beneficiaries”) must enter into separate General Terms and Conditions of Sale with WORKLIB.

Registration implies full and unconditional acceptance of these Terms of Use. Prior registration is mandatory before any use of the Platform or the OFFICERIDERS Solution. Users must create an Account via the registration form available on the Platform.

Users undertake to complete all mandatory fields and provide accurate, complete, and up-to-date information.

Users acknowledge that providing incorrect, incomplete, misleading, or outdated information may result in liability towards other Users and/or WORKLIB.

II.2 Updates – User responsibility

Users are responsible for updating their information and must modify their Account in case of changes.

Users assume full responsibility for the consequences of any omission or negligence in this regard.

If incorrect, incomplete, misleading, or outdated information significantly affects (i) service provision conditions by the Host or (ii) compliance with essential obligations such as payment, WORKLIB may suspend or delete the User’s Account as described in Article XI.

WORKLIB may lift the suspension or allow re-registration once information is corrected or if:

no harmful consequences occurred for other Users and/or WORKLIB;
the User acted in good faith without intent to conceal or defraud.

II.3 Confidential Credentials

WORKLIB reserves the right to require Users to change their Confidential Credentials for regulatory, technical, or security reasons.

Credentials are strictly personal and must not be disclosed. Users are solely responsible for their safekeeping and use.

Any transaction carried out using the User’s Credentials shall be deemed performed by the User.

Users must immediately change their Credentials if confidentiality is compromised and inform Customer Service, which will suspend access.

III. ROLE OF WORKLIB

WORKLIB acts as a technical service provider and intermediary offering a Platform for booking Workspaces and Additional Services and providing subscriptions to the OFFICERIDERS For Business Solution.

WORKLIB uses STRIPE as its payment service provider under the Stripe Services Agreement — France.

Complaints may be addressed to:

By mail:
Customer Service – Worklib
66 rue des Archives
75003 Paris
By phone: +33 9 74 77 91 50
By email: [email protected]

Users must first attempt amicable resolution. WORKLIB will assist in resolving disputes within six (6) months of the transaction but does not guarantee outcomes.

Unfounded or bad-faith disputes may result in account suspension or deletion.

IV. WEBSITES

WORKLIB is not responsible for third-party websites linked by Hosts. Hosts must ensure their content is free from malware. WORKLIB shall not be liable for any damages resulting from third-party websites.

V. USER COMMITMENTS

Users must comply with laws, regulations, and the Code of Conduct. Content shared is under the User’s sole responsibility.

WORKLIB may remove illegal or inappropriate content and suspend or delete Accounts.

Users are prohibited from:

Compromising Platform security or integrity;
Overloading infrastructure;
Accessing unauthorized data;
Harassment, defamation, or privacy violations;
Disseminating racist, violent, pornographic, or revisionist content;
Infringing intellectual property rights;
Unauthorized framing, mirroring, or hyperlinking;
Misusing other Users’ data for illicit purposes.

VI. INTELLECTUAL PROPERTY

WORKLIB owns rights to the software and Platform content. Any unauthorized use is strictly prohibited.

WORKLIB is not liable for infringement actions between Users or brought by third parties against Users.

VII. TRANSACTION CONCLUSION

VII.1 Booking confirmation

A booking is confirmed and payable when:

Instant validation booking is submitted;
A Host validates a shared workspace booking;
A pre-approved private booking is confirmed.

Additional Services form an integral part of the booking unless stated otherwise.

VII.2 Payment terms

Payments are made via secure methods:

Credit (corporate accounts);
Credit card (CB, Visa, Mastercard via Stripe);
Bank transfer (where applicable).

VII.3 Governing law

French law applies, without prejudice to mandatory consumer protection laws.

VII.4 Cancellation / Rescheduling

Applicable conditions are displayed at booking and apply to Workspaces and Additional Services.

VIII. USER REVIEWS

WORKLIB does not pre-moderate reviews. Only Users who have used a service may post reviews.

Reviews must not contain illegal or offensive content. Authors bear full responsibility.

IX. SANCTIONS – CONTENT REMOVAL – INDEMNIFICATION

WORKLIB may remove content, suspend or delete Accounts in case of violations.

Users must indemnify WORKLIB against third-party claims resulting from breaches or unlawful use.

X. LIABILITY

WORKLIB ensures Platform availability but cannot guarantee uninterrupted service.

WORKLIB acts as a technical intermediary and is not responsible for Hosts’ on-site performance.

Liability is limited to direct damages and capped at amounts paid over the past 12 months, except in cases of fraud, gross negligence, or bodily harm.

XI. ACCOUNT SUSPENSION / DELETION

WORKLIB may suspend or delete Accounts after formal notice or immediately in case of serious breaches.

Users may delete their Account subject to full payment of outstanding amounts.

XII. PLATFORM CLOSURE

WORKLIB may discontinue the Platform with three (3) months’ notice, or specific services with one (1) month’s notice.

XIII. AMENDMENTS TO TERMS

WORKLIB may modify the Terms, notifying Users 15–30 days in advance unless immediate application is required.

Continued use implies acceptance.

XIV. EVIDENCE AGREEMENT

Electronic data and communications constitute valid evidence between parties.

XV. GENERAL PROVISIONS

Personal data processing is governed by the DPA.
Partial invalidity does not affect remaining clauses.
Force majeure suspends obligations.
No relationship of subordination is created.
Notifications must be sent to [email protected].
WORKLIB may assign rights and obligations.

XVI. GOVERNING LAW – DISPUTE RESOLUTION

These Terms are governed by French law.

Disputes shall first be subject to mediation and, failing amicable resolution, brought before the Paris Judicial Court, subject to consumer protection rules.